Frequently Asked Questions

Find answers to common questions about LLMSoftware's platform and solutions

Getting Started

What is ERP Software?

ERP Software is a comprehensive AI-native enterprise resource planning solution designed to streamline your business operations. It provides real-time visibility into inventory, sales orders, purchase orders, invoicing, and financial management—all from a unified dashboard powered by intelligent automation.

How do I access my dashboard?

Once you log in, you'll be directed to your main dashboard which displays key metrics including total inventory value, items below reorder level, open sales and purchase orders, monthly revenue and expenses, and accounts receivable/payable summaries.

What business metrics can I track in real-time?

The dashboard provides instant access to: Total Inventory Value with unique product count, Low Stock Alerts for items below reorder level, Open Sales Orders with total value, Open Purchase Orders with pending value, Monthly Revenue from invoices, Monthly Expenses from bills, Accounts Receivable (A/R) Outstanding, and Accounts Payable (A/P) Outstanding.

Can I view historical data and trends?

Yes, the system includes comprehensive charts showing Monthly Revenue, Expenses & Cash Flow trends. You can visualize data across all 12 months, tracking Revenue (Invoiced), Expenses (Billed), and Cash Received patterns to make informed business decisions.

AI Agent Use Cases

How does Demand Forecasting AI work?

Our Demand Forecasting AI ingests historical sales data along with external signals like market trends, social media sentiment, and weather patterns. Using advanced LLMs, the system accurately predicts which SKUs will be in demand, helping you set optimal reorder points and prevent both stockouts and overstock situations.

What is Finance Intelligence AI?

Finance Intelligence AI instantly interprets all your financial reports—Profit & Loss statements, Balance Sheets, AP/AR aging reports, cash flow statements, and variance reports. It eliminates hours of manual analysis and spreadsheet work by providing real-time insights and automated financial summaries.

How does Conversational AI enhance customer support?

Our Conversational AI is an advanced agent for customer support that provides AI Voice That Sells & Helps. It maintains rich conversation history for context-aware responses, offers end-to-end analytics on customer interactions, and can handle sales inquiries, support tickets, and product questions 24/7.

What is Process Automation and how does it trigger workflows?

Process Automation monitors your business operations and triggers intelligent workflows automatically. For example: when stock drops below a threshold, it generates a purchase order, alerts the purchasing team, and updates your WMS/ERP system—all without manual intervention, ensuring seamless operations.

How does Smart Bin Allocation optimize warehouse operations?

Smart Bin Allocation uses AI to recommend the best bin location for newly received items. It analyzes item velocity, product size, historical pick frequency, and available space to optimize warehouse layout, reduce picking time, and improve overall fulfillment efficiency.

What is HR & Workforce Automation?

Our HR & Workforce Automation provides a central intelligence layer for all HR functions. It automates recruiting pipelines, streamlines employee onboarding, manages workforce scheduling, and provides instant policy guidance—reducing administrative workload by up to 60%.

How does Quality Inspection & Fast Listing work?

The Quality Inspection AI analyzes product images and sensor data during receiving to automatically detect defects such as damaged packaging, incorrect labels, wrong quantities, or missing parts. This enables fast, accurate quality control and accelerates product listing to get items available for sale quickly.

What is Sales Lead Management AI?

Sales Lead Management AI includes intelligent Lead Routing that auto-assigns hot leads to your top sales reps and prioritizes calls effectively. The Call Volume Maximizer ensures your best performers' phones are constantly engaged with qualified new leads, maximizing conversion opportunities.

How does AI-Powered Search work across the organization?

Our AI-Powered Search functions like Google Search for your business. It instantly searches across all internal data—documents, tools, CRM records, inventory systems, and more to provide precise answers to any business question. No more hunting through multiple systems for information.

Getting Started with AI

How do I get started with AI features?

Getting started is simple: Register your account, sync your existing systems like QuickBooks for financial data, and the AI immediately begins learning your business patterns. The system is pre-configured with intelligent defaults, so you get value from day one while it continuously improves.

What is Agent Flow and how does it work?

Agent Flow is our intelligent automation framework where specialized AI agents handle complex business processes autonomously. Each agent focuses on specific domains—inventory, finance, HR, sales—and they communicate with each other to orchestrate end-to-end workflows without manual intervention.

Can I customize AI behavior for my business?

Yes, you can configure AI parameters including reorder thresholds, forecasting horizons, approval workflows, lead scoring rules, and automation triggers. The system adapts to your unique business logic while maintaining intelligent defaults based on industry best practices.

How does the AI continuously improve?

The AI learns from every transaction, customer interaction, and business decision. It analyzes outcomes to refine predictions, adjusts recommendations based on what works for your specific business, and continuously optimizes workflows for better efficiency and accuracy.

Inventory Management

How does inventory tracking work?

The inventory module provides complete visibility with four key metrics: On Hand (total physical stock), Allocated (reserved for orders), On Order (pending from suppliers), and Available (ready for new orders). Each product displays real-time status: In Stock, Low Stock, or Out of Stock. AI continuously monitors levels and predicts optimal reorder points.

How do I add new products to inventory?

Click the 'Add Product' button in the Inventory Management section. You can specify SKU, Product Name, Category (Electronics, Furniture, Office Supplies, Equipment, Raw Materials, Consumables), and initial quantities. The system automatically tracks stock levels from that point.

What is the inventory adjustment feature?

The 'Adjust Inventory' function allows you to manually correct stock levels for reasons like physical counts, damages, returns, or corrections. All adjustments are logged in the Adjustment History tab for complete audit trails.

How does the low stock alert system work?

When any product falls below its defined reorder level, it appears in the Low Stock Alerts section on your dashboard. AI agents can automatically create purchase orders when stock is low, or you can take manual action based on the alerts.

What product categories are supported?

ERP Software supports multiple categories including Electronics (laptops, computers), Furniture (desks, chairs), Office Supplies (paper, pens), Equipment (printers, tools), Raw Materials (steel, components), and Consumables (ink, supplies). You can also create custom categories.

Can I track allocated vs. available inventory?

Yes, the system distinguishes between: On Hand (physical stock), Allocated (reserved for confirmed sales orders), On Order (incoming from purchase orders), and Available (On Hand minus Allocated, plus On Order). This prevents overselling.

Sales Orders

How do I create a sales order?

Navigate to the Sales Orders section and click 'Create Order'. Select or add a customer, add products with quantities, and the system automatically calculates totals. Orders can be saved as drafts or confirmed immediately.

What sales order statuses are available?

Sales orders progress through multiple stages: Confirmed (order accepted), Allocated (inventory reserved), Packed (ready for shipping), Shipped (in transit), Delivered (received by customer), Closed (completed), or Cancelled. Each status update is tracked with timestamps.

How does inventory allocation work with sales orders?

When a sales order is confirmed, the system automatically allocates the required inventory. This 'Allocated' quantity is subtracted from 'Available' stock, preventing the same items from being promised to multiple customers.

Can I track order history for each customer?

Yes, the Recent Activity feed shows all sales order activity with customer names, order numbers, values, and status changes. You can also view complete order history for each customer from their profile.

How do I handle partial shipments?

ERP Software supports partial fulfillment. You can ship available items and the order remains 'Open' until all line items are fulfilled. The system tracks which items have been shipped and which are pending.

Purchase Orders

How do I create a purchase order?

Navigate to Purchase Orders and click 'Create PO'. Select a supplier, add products with quantities and costs, and submit for approval. The system tracks the order through draft, approved, and ordered stages.

What purchase order statuses exist?

Purchase orders move through: Draft (being prepared), Approved (authorized for ordering), and Ordered (sent to supplier). When goods are received, inventory is automatically updated and the PO is marked complete.

How do purchase orders affect inventory?

When a PO is approved, the quantities appear in the 'On Order' column for affected products. Once goods are received and the PO is closed, the 'On Order' quantity transfers to 'On Hand', updating available inventory.

Can I track pending purchase order values?

Yes, the dashboard displays the total value of all Open Purchase Orders. In our example, this shows 2 open POs with a combined value of $15,500, giving you visibility into committed spending.

How do I handle supplier pricing?

Each purchase order line item includes unit cost and quantity. The system can store preferred suppliers and their pricing for each product, making future orders faster and ensuring consistent costing.

Invoicing & Payments

How do I create and send invoices?

Invoices can be generated from completed sales orders or created independently. Each invoice includes customer details, line items, totals, and payment terms. Invoices are numbered automatically (e.g., INV-SCHED-1764251611442).

What invoice statuses are tracked?

Invoices can be: Draft (being prepared), Sent (delivered to customer), Partially Paid (some payment received), Paid (fully settled), or Overdue (past due date). The dashboard shows total Accounts Receivable outstanding.

How do I record payments received?

When customers pay, record the payment against their invoice. For partial payments, the invoice shows 'Partially Paid' status with the remaining balance. The Cash Received metric on your dashboard updates in real-time.

Can I schedule recurring invoices?

Yes, for subscription or retainer-based billing, you can set up scheduled invoices that generate automatically. The system creates invoices like 'INV-SCHED-' followed by a unique identifier.

How do I track Accounts Receivable?

The dashboard prominently displays A/R Outstanding—the total amount owed by customers. In our example, this shows $30,957 in outstanding receivables. You can drill down to see aging reports and individual invoice details.

Accounting & Finance

What financial reports are available?

StockFlow ERP provides comprehensive financial visibility including Monthly Revenue (from invoices), Monthly Expenses (from bills), Cash Flow analysis, and clear A/R and A/P tracking. The visual charts show trends across all 12 months.

How do I track business expenses?

Record bills from suppliers and vendors. These flow into your Expenses (Billed) tracking, appear in the monthly expense chart, and contribute to your Accounts Payable balance until paid.

What is the difference between Revenue and Cash Received?

Revenue (Invoiced) represents sales recorded when invoices are created—this is accrual-based. Cash Received tracks actual payments collected. The difference shows how much revenue is still in receivables.

How do I monitor cash flow?

The Monthly Revenue, Expenses & Cash Flow chart visualizes three key metrics: Revenue (what you've billed), Expenses (what you owe), and Cash Received (actual money in). This helps identify cash timing issues.

Can I track profitability?

Yes, by comparing Revenue against Expenses month-over-month, you can track gross profitability trends. The inventory value ($90,005 in our example) combined with sales data helps calculate margins.

Product Categories & SKUs

How should I structure SKU codes?

We recommend descriptive SKU formats like: ELEC-001 (Electronics), FURN-001 (Furniture), OFF-001 (Office Supplies), EQUIP-001 (Equipment), RM-STEEL-01 (Raw Materials), CON-INK-BK (Consumables). This makes products easy to identify and search.

What types of products can I manage?

StockFlow handles diverse product types: finished goods (laptops, furniture), raw materials (steel sheets), consumables (printer ink), assembled products (desktop computers), and kits/bundles (assembly kits). Each can have unique tracking rules.

Can I track product assemblies and kits?

Yes, products like 'Desktop Computer - Assembled' or 'Standard Assembly Kit' can be tracked. The system supports Bill of Materials (BOM) to track components used in assembled products.

How do I handle products with variants?

Use descriptive SKUs and names to differentiate variants. For example, 'Black Printer Ink' (CON-INK-BK) vs other ink colors, or '15-inch Pro Laptop' (LP-15-PRO) vs other sizes.

Customers & Suppliers

How do I manage customer information?

Create customer records with contact details, billing addresses, and payment terms. All sales orders and invoices are linked to customer profiles, providing complete transaction history for each client.

Can I see all orders for a specific customer?

Yes, the Recent Activity section shows orders by customer name. You can view complete order history, outstanding invoices, and payment history for customers like John Doe, Jane Smith, or business accounts like Startup Solutions.

How do I track supplier relationships?

Supplier profiles store contact information, lead times, and pricing agreements. All purchase orders link to supplier records, helping you track spending and delivery performance with each vendor.

Still have questions?

Our support team is ready to help you get the most out of our AI-powered ERP system.